The Malaysian Ministry of Domestic Trade, Co-operatives and Consumerism released a few guidelines for the sale of items online and clarified its stance on 'PMs' (personal messages).
All information clear
There are eight requirements to be fulfilled under the Consumer Protection (Electronic Trade Transactions) Regulations 2012, which requires the following information to be displayed when selling items online.
- The business name (either the name of the owner, business or company)
- The registration number of the business or company, if applicable
- The email address and telephone number, or address of the online business supplier
- A description of the main characteristics of the goods or services
- The full price of the goods or services, including transportation costs, taxes etc.
- The method of payment The terms and conditions of the sale
- The estimated time of delivery of the goods or services to the buyer
It used to be common for online sellers, particularly on social media, to display items on sale but without revealing the price. Instead you had to PM the seller to find out how much an item cost.
Buyers can still PM sellers if they want, as that is merely making enquiries or perhaps attempting to negotiate on the price.
Sadly, though, because so many people are too used to the PM culture that they will still PM sellers for information even when all that information is already stated in the ad. Some habits die hard.
Hopefully in future, Malaysians will learn to read advertisements and know they can report online sellers who refuse to reveal pricing.
[Source: Ministry's Twitter]