How Malaysian Samsung Galaxy Note 7 owners can get their units replaced

UPDATE: Latest Samsung statement says replacements can be made on 29 Sept

Samsung just released full details for the replacement procedure for Malaysian customers wanting to replace their Samsung Galaxy Note 7s.

 

In a Facebook status, Samsung announced the replacement date as starting from 29 Sept onwards.

Customers will just need to bring their existing phone, complete with box and full accessories, to the original place of purchase or collection. Replacement times will start from 10am to 10pm.

For more details, customers can call the Samsung Malaysia Careline at 1800-88-7799. It would also be a good idea to check the Samsung Malaysia Facebook page periodically for updates to keep informed.

Expect a wait

A recall means basically that all existing phone models will return to sender, so any unsold units will be heading back to Samsung while customers will have to decide how to proceed.

Customers have the option to either keep the phone and cross their fingers they're not owners of a time bomb or exchange the phone for another Galaxy Note 7 once stocks come in.

Users were also given the option to exchange the Galaxy Note 7 for a Galaxy S7 or a Galaxy S7 Edge, with a refund of the price difference.

Samsung is also offering a US$25 gift card of bill credit from select carriers in the US, but it's uncertain if they would implement the same in this region.

In the meantime, while some customers have been offered standby units to use while they waited for new units (either the S7 or S7 Edge), again it's unclear whether customers here will be extended the same privilege.

While Samsung itself didn't state the option for a full refund, T-Mobile in the US has offered its customers full refunds on the purchase of a Galaxy Note 7.

We'll keep you updated once Samsung announces clear directives on how the return and recall procedures will proceed here.

[Source: Engadget]