The Malaysian nationwide Movement Control Order is quite restrictive indeed. And if you have been eagerly anticipating to buy the HUAWEI Mate Xs, which will be launched on the 20 March 2020 - fret not, as HUAWEI Malaysia will be offering a free home delivery service for all buyers of the Mate Xs.
Alternatively, customers of the Mate Xs can opt to collect it at their preferred HUAWEI store - but advisable to collect after the MCO is lifted on the 31 March 2020.
As for after-sales support, HUAWEI Malaysia's one-to-one customer support will still be operating as usual, including during public holidays. The details are as follow:
1) Hotline – 1800-22-0086 (9am to 9pm)
2) Livechat via Support App or Support Webpage (9am to 6pm)
3) Facebook - Huawei Mobile (9am to 6pm)
4) Email - firstname.lastname@example.org
5) WhatsApp - 012-6855652 (9am - 6pm)
3 Months Warranty On Screen Replacement
The RM11,111 foldable smartphone will come with a one-time screen replacement warranty, within three months from the date of purchase. This covers accidental damage caused by drop, fall or other factors. But please take note that the replacement is valid for only one time.
The warranty does not cover damage resulting from unauthorized disassembly or repair, misuse, and abuse of the device, improper installation or modification of the device, or damage caused by spillage of food or liquid, corrosion, rust or the use of wrong voltage.
Free Stuff With Purchase
Last but not least, every purchase of the HUAWEI Mate Xs will come with a pair of HUAWEI Freebuds 3 worth RM679 and an Envelope Leather Case worth RM299.