Should you ever choose a third party repair source over Apple's authorised service centres?

We weigh the pros and cons of each option

The iPhone is perhaps humanity’s most precious companion. Trying to survive a week without a phone is torturous, being stuck without your iPhone for a week, is purgatory.

Chances are, if you’ve ever owned an iPhone, you would have probably damaged it sometime in its lifespan. So what do you do when your iPhone is injured? You call the cavalry, but whether you choose the official Apple Support or the third-party repair shops, would depend on your needs. Both each have their own pros and cons.

Official Apple Singapore Support for iPhone and iPad

If you choose to get your device repaired via the official route, then you will most likely need to bring your iPhone and iPad down to an authorised service provider, which will be either QCD or A.LAB. According to Apple support, there are two official options in Singapore available for iPhone and iPad repair.

1)    Apple Authorised Service Provider, which will be either QCD or A.LAB.

A.LAB

  • Plaza Singapura, #04-12b, Tel: +65 6784 1318
  • Changi City Point, #01-55, Tel: 65 6784 1318

QCD

  • Wheelock Place, #05-13/14 Tel: +65 6555 0500
  • Tradehub21, No.8, boon lay way, Tel: +65 6515 2010

2)     Apple Support, under the “Express Replacement Service”, which is only beneficial if you are covered under AppleCare+ plan. This service is not available at Apple’s authorised service providers. You would have to contact Apple Support directly to arrange for this service.

These Authorised Apple Service Providers in Singapore are only able to fix basic parts issues such as battery and screen, and when it comes to issues that occur on the motherboard, they are not trained to repair it and will suggest getting a replacement set, which may be incredibly expensive and not financially prudent.

Pricing quoted from Official Apple support site can be found below. 

 

Apple iPhone service pricing - Singapore

Apple iPad service pricing - Singapore

Before getting your iPhone or iPad fixed, these are questions you have to identify yourself:

·         Is the screen display having an issue?

·         Is your display screen cracked?

·         Are your buttons not responsive when pressed?

·         Is it a power issue? Can your device power up?

·         Is there a sound issue on your device?

·         Is the built-in camera damaged?

·         Is my battery draining fast?

·         Is there any liquid damage?

Authorised Apple Service Providers take an average of 3 to 7 days for your iPhone to get repaired, depending on the kind of incessant abuse it's had to endure. If you choose to go this route, you'll have to part with your beloved device for a while.

Before you send your phone to the Apple Authorised Service Provider, you'll have to make sure to

1)    Backup all your data

2)    Remove your Apple ID on the device.

3)    Turn off “Find My iPhone”.

4)    Restore your iPhone to factory setting.

5)    Bring along the sales receipt.

Apple's limited warranty does not cover any accidental, mishandling, liquid damage or tampered by any unauthorised third party. Under the limited warranty, consumers are allowed to do the 1-1 exchange policy with a new or reconditioned device.

For those who have brought AppleCare+ for their device, the warranty will be extended to 2 years and with two incidents of accidental damage coverage, each subject to a service fee of S$42 for screen damage or S$148 for any other damage. 

If you are out of warranty, you'll have to pay the full repair fee to get the damaged parts repaired or a replacement fee to get a refurbished set.

Price differences between Apple Support and Apple Authorised Service Provider

During our onsite visit to A.Lab at Plaza Singapura, we were quoted a different price from Apple Support. For example, screen repair for the iPhone 7 Plus/6S Plus/6 Plus costs S$219 at Apple Support, but S$250 at A.Lab. As such, you should do some due diligence checks before heading down to avoid any issues.

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