Samsung just can't catch a break this month. As recall and replacement measures are ongoing for the Samsung Galaxy Note 7, a few users have complained that their replacement units are also faulty though not exploding on them.
Right now Samsung is recalling the Galaxy Note 7 all over the world, with some users already getting their hands on their replacement units by now. Samsung has also released a few updates, one that stopped the Note 7 from charging to full to prevent overheating.
The new units apparently have green indicator lights, a departure from Samsung's standard white light. This is so people can easily identify the safe Galaxy Note 7 units but it seems that even the safe units are beginning to show problems, at least in South Korea.
While no reports have been made of the phones exploding, some customers say their new units have been overheating or losing battery power, even while being charged. Samsung has not confirmed if the cases have been occuring outside South Korea. The company has said that the issue has nothing to do with batteries, instead that it is a manufacturing issue that is currently being investigated.
In South Korea, Samsung has also had to delay resuming sales of the Galaxy Note 7 because there are still quite a number of consumers who have yet to return their phones.
Besides costing the company a lot of money, the Galaxy Note 7 issues couldn't come at a worse time - after rival Apple launched its latest iPhones. Samsung will have to find a way to restore confidence in its latest flagship phablet and in the company itself.
In the meantime, it's open season for all the other Android manufacturers to win over new customers leery of problematic Galaxy Note 7s.
UPDATE: WSJ reported that now US users have brought up cases of problematic replacement units. Several have said their phones had become too hot during calls they became unusable.
In a statement Samsung said: "There have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern."
The company is now trying to resolve individual cases via its customer service and warranty process.
Despite the issues with the model, Samsung says that 90 per cent of the phone's buyers have chosen a replacement Galaxy Note 7 over a refund or exchange for another model.