If you’re a frequent Grab user, you might want to be a little more certain the next time you book a ride.
Starting today, the ride-hailing app mentioned on their blog that they will be imposing a S$2 cancellation fee for users who hit the cancel button too many times.
How much is too much you ask? Well, the fee will only kick in after the passenger has accumulated more than 10 cancellations in a single week.
Once the threshold is hit, the S$2 fee will be charged to the passenger’s GrabPay account. Not using GrabPay? Then you won’t be able to make another booking until you’ve enabled it.
On the flip side, if a driver cancels on a booking, it will affect their performance which in turn leads to less incentives and perks.
Competing ride-hailing app Uber currently also charges a penalty from S$2 to S$10 for passengers who cancel more than five minutes after making a booking.
With the introduction of the fee, Grab hopes to eliminate the inconvenience caused to both drivers and passengers when it comes to booking a ride.
And the new measures certainly seem fair, given that you’d have to be seriously indecisive to hit 10 cancellations within a week.