After the fiasco that was the latest Sim City launch, EA's learned a few lessons. One of them is that if your game has severe problems, refunds should definitely be an option. The company that was voted Consumerist's 'Worst Company in America' two years in a row has now decided to offer (with terms and conditions) refunds for your game purchases on Origin.
BUYER'S REMORSE, A REMEDY
EA calls its refund policy the 'Origin Great Game Guarantee'. If you're not satisfied with your purchase whether it's a PC or Mac digital version, return it within 24 hours after you first launch the game. So that doesn't include the time you used to download the game, which is pretty smart of EA.
Provided you haven't launched it yet, you can also request a refund within seven days from purchase date or within seven days of the game's release date if you prepurchased or preordered.
EA says to find out if your game is eligible, you can just visit your Order History from within Origin and a link to "Request a Refund" will be seen next to eligible games.
You can't ask for DLC refunds however and if you buy game bundles, you have to return the whole bundle and not just one game from it.
So far the refund is available in the following countries at launch: US, UK, Ireland, Australia, New Zealand, India, Singapore, South Africa, Spain, Portugal, Italy, Mexico, Brazil, Sweden, Norway, Finland, Denmark, France, Belgium, and the Netherlands.
EA also says Japan, Taiwan, Hong Kong, Thailand, Korea, Germany, Russia, Poland, and other regions "should stay tuned".