Watchdog vows to end broadband pain

So, you want to change broadband providers? Poor you. This is usually the start of a painful journey down the road of MAC numbers and unanswered calls

So, you want to change broadband providers? Poor you. This is usually the start of a painful journey down the road of MAC numbers and unanswered calls, but there’s good news on the horizon – industry watchdog Ofcom has promised to smooth the process with new regulation.

Ofcom says that while most lucky punters are able to make the switch smoothly, an unfortunate minority get so exasperated by the process that they end up staying with their misbehaving, good-for-nothing providers.

Common problems are companies dragging their heels over providing the Migration Authorisation Code (MAC) needed to change deals, and difficulties for users who are moving to a new house that is apparently already connected.

Ofcom’s plan is simple: it’s proposing new regulations that will make it mandatory for all providers to supply customers with MACs on request. That’s right, not tomorrow, not when the company gets back from a ‘sabbatical’, immediately on demand.

The move, subject to a public consultation which ends on 5th October, is well timed as plenty of you early birders from the original broadband boom will be coming to the end of 12-month contracts.

All you’ll need to do once you’ve landed your MAC is make sense of the UK’s 100-strong menu of providers, including BT’s Total Broadband (above). We reckon the ADSL guide below is a good place to start – bon appetite.

Essentials

Related links:

ADSL Guide

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