Things go pear-shaped for Apple

[intro]I've just stumbled across a secret community. An internet-based army of people all united by a single cause, driven by a single goal. These p

I've just stumbled across a secret community. An internet-based army of people all united by a single cause, driven by a single goal. These people want justice. 'But what for?' I hear you cry, 'have they been horribly persecuted and tormented?' Well, in a way, yes. But only by their first generation iPod Shuffles.

Ever since the launch of iTunes 7 first gen Shuffles have started to drop like MP3-playing flies. It would seem the problem is linked to the integration of the firmware update software, which is now included within iTunes. When Shuffle users install the new version, they're prompted to upgrade their firmware. And that's where the problem begins.

1418hell.com is dedicated to sufferers of the 'amber and green lights of death' which are the number one clue that your iPod has hit a rocky patch. If you see these lights, the 'Pod will refuse to play songs, while plugging it into a computer returns a 1418 Windows error.

Frustrated owners have been greeted with what one might call 'less than satisfactory' customer service. Reports on various forums range from being told to upgrade to the latest version of iTunes (7.0.2), to use a different computer or in some cases to buy a Nano. Cheers Apple.

If you've had a problem, go to www.1418hell.com and join the revolution.