Some lucky punters will be getting the first visits from Sky’s HD teams today, but not every customer will be so lucky – manufacturing problems have meant that thousands of dates have been pushed back.
As The Register has reported, customers penned in for installations over the next couple of days will escape the delays, but up to 17,000 dates for the following period are subject to setbacks.
There’s no reason to panic and book seats at the nearest Odeon for high-def World Cup matches. Sky has promised that every customer who was due to get the box before the World Cup will have the pin-sharp visuals for ‘at least part’ of its duration.
In a statement Sky said that it had ‘ordered more than enough boxes to meet demand but they’re not arriving from our supplier as fast as we agreed’.
As a result, it thinks the best approach is to ‘change the dates of some installations while keeping the original order.’
Unfortunately, Sky was unavailable for further comment but we’ll update you with any further news and advice from the satellite giant.
24th May 10.30am update: This statement just in from Sky: 'Sky HD has launched on time with around 2,500 installations on the first day but we are having to change some installation dates because of delays to HD box deliveries...We’re very sorry for any disappointment this has caused and we’re working hard to resolve the situation. Thousands of customers will have their HD box this week and many more will be installed in time for the start of the World Cup.'
First impressions of Sky HD - on the 19th May podcast