Palm accused of abusing Pre users' privacy

Palm Pre caused quite a fuss when it launched in the States two months ago, but now it's found itself having to defend claims that its bigshot handset

Pre owner and software developer Joey Hess kicked off the controversy when he noticed his phone was sending back information like his location, details on application crashes, how long applications were used for and even a list of third party apps installed on his phone.

The update was sent daily to Palm over a secure connection.

Palm's privacy policy does state that it gathers data on users' whereabouts, but only to help with location-based services.

The company has released a statement about the shenanigans stating: "Our privacy policy is like many policies in the industry and includes very detailed language about potential scenarios in which we might use a customer's information, all toward a goal of offering a great user experience."

It also said it "offers users ways to turn data collecting services on and off", even though Hess said he only managed to disable the process by editing the phone's software – not something your average phone user will know how to do.

Palm finished off its defense by saying: "We appreciate the trust that users give us with their information, and have no intention to violate that trust".

But is it too late? Let us know what you think to this debacle, and be sure to check out our Palm Pre review to see what all the fuss was about.

Via: BBC