Freeview retune complaints roll in

The big Freeview retune kicked off yesterday, but already the backlash has begun, with people complaining about loss of channels.While the service was

While the service was upgraded to give more people access to channel Five, it’s been reported nearly half a million households will lose access to ITV3 and ITV4.

Even worse, it’s thought 20,000 set-top boxes from makers such as Daewoo and Bush will have stopped working altogether after the upgrade.

A Freeview spokesperson has said viewers with problems should simply try again.

The statement read: "The majority of people find retuning straightforward but if viewers are experiencing problems after retuning, we would suggest trying again."

If you were thinking about calling Freeview for a bit of advice, you might want to give it a miss. Freeview is reporting more than 200 calls a minute to its helpline, with many callers being told no more calls were being accepted due to “high call volumes”.

Not helping the situation, Freeview has also admitted that its website is crashing under the pressure of people logging on for advice, and is only working “intermittently”. Handy.

Have you had any problems retuning your Freeview box? Have you lost any channels? Let off steam below, and be sure to check out our top 10 PVRs for some of the best Freeview boxes out there.

Via: BBC