Failed Nokia firmware fury

I’ve just spent four hours trying – and failing – to update the firmware on a Nokia N73. The aim was to load it up with Viewranger sat-nav software,

I’ve just spent four hours trying – and failing – to update the firmware on a Nokia N73. The aim was to load it up with Viewranger sat-nav software, but you need to be running v2.0628.0.0.3 for it to work. ‘No probs’, I thought.

I was wrong. The Vaio laptop I used needed about four terabytes of critical updates before it would let me do anything. Then, it wouldn’t connect to our office Wi-Fi network, so I loaded up Nokia PC Suite and used the phone to get online. Downloaded Software Updater programme from Nokia – but it wouldn’t run because the phone it was trying to update was being used as the network connection. So I had to find a physical Ethernet connection. Ran Software Updater again – the result? No update found. So it will have to go to a Nokia Service Centre to be updated.

But, here’s the point of this downbeat rambling. As editor of Stuff, I’m perfectly entitled to spend four working hours wandering about with a Vaio muttering oaths. But not everyone is: there’s plenty of important types who won’t have time to go through the rigmarole. They’ll just end up with a bad impression of the product. Why can’t things be simpler?