Telekom Malaysia (TM) is looking into more ways to serve the nation as they announced that the price of their 8Mbps Streamyx plan will be reduced from MYR160 a month to MYR69 for existing customers. For now, new customers can get the plan at MYR89 as more details will be announced later.
But even with a reduced price, Streamyx has had many issues in the past as it's a much slower network for a high price. As some users are still on copper infrastructure, they can’t switch to Unifi which is cheaper and faster but requires fiber optic network. The basic plan for Unifi alone offers 30Mbps at RM79 a month and TM claims 973,000 customers have been upgraded up to 10x their previous speed. So Streamyx users have definitely been missing out.
As such, TM is also exploring various solutions like fibre, wireless and GigaWire to upgrade the speed of Streamyx customers still on copper network. The migration has already started and will go on until 2021. The company said it expects 70% of its Streamyx customers to enjoy Unifi fibre broadband services by end-2020.
"We are committed to resolve the Streamyx issues and believe that the plan is the way forward to address not only the limitation of the copper broadband network, but also to lay the foundation for a better Internet experience for all existing and future customers nationwide," TM Group chairman Tuan Haji Rosli said.
TM handed its Streamyx proposal to the Communications and Multimedia Minister Gobind Singh Deo at the Kembara Digital Malaysia event in Ipoh, Perak, today. They have also submitted plans to the Ministry of Communications and Multimedia (KKMM) and Malaysian Communications and Multimedia Commission (MCMC) to address the remaining 934,000 Streamyx and unifi customers to further increase the overall coverage and internet quality of the nation.