Samsung Responds To The Fold’s Screen Problem

The foldable phone’s official global launches aren’t affected

Forget creases. It’s not a joyful sight to behold when your MYR 10K foldable smartphone turned up broken just a couple of days (or even hours) after acquiring it. Well, that’s what actually happened to several media outlets who received an early copy of the Samsung Galaxy Fold earlier this morning.

The Verge discovered their Galaxy Fold’s display have stopped working after several uses, while others such as MKBHD and Bloomberg have accidentally damaged their copies by removing the protective layer on the screen.

Samsung addressed the issue with the following statement when they were reached out by The Verge:

“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”

However, they did not comment on the issue which The Verge had experienced - where they had only used the device normally, but an unknown anomaly was noticed in the middle of the display prior to when the phone ceased to function.

It is unknown if the retail units that are to be sold are the same as the ones received by media. This debacle is definitely not something Samsung would want to happen given that the Galaxy Fold’s North American launch will be held soon on April 26, and is expected to arrive in Malaysia on the first week of May. The phone maker has also confirmed that the official launch dates will not be affected by this issue, and will proceed as planned.