Malaysians, this is how you get a refund or exchange your Galaxy Note 7

UPDATE: Money will be wired to customers who choose an exchange instead of a full refund

Samsung Malaysia just released a statement about the Galaxy Note 7 status here.

The good news? You can get a refund.

1510/2016 UPDATE: Samsung just updated its dedicated Galaxy Note 7 updates webpage, confirming it will be giving an RM300 cashback to customers who choose to exhange their Galaxy Note 7 devices instead of asking for a full refund.

To redeem the cashback offer, customers must bring along copies of their ICs and bank statements as the cashback will be given to them via bank transfers. Customers also do not need to return complimentary gifts received during the Galaxy Note 7 preorder, such as the free wireless charger and battery packs given out during the preorder sessions.

Units purchased outside the country will also be considered for the offer but it will be on a case-by-case basis. Affected customers are advised to call the Samsung hotline at 1800-88-7799 for clarification. The return/exchange process will begin from 17 October.


Expect a call soon

In the statement, Samsung urged users to power down their devices. It also confirmed that customers could choose a full refund on the Galaxy Note 7 or to exchange it with a Galaxy S7 Edge.

Customers can expect to be hear from Samsung from 13 October or from their respective telcos or retail partners, depending where they got the smartphone.

For further information, customers can contact the Samsung Malaysia Careline at 1-800-88-7799.

As to what will happen if for some reason, you do not want to give up the device (we do not advise that), we will update you as soon as we hear from Samsung.

The Samsung Note 7 has been truly a device to remember for both good and bad reasons. Still, the Galaxy S7 Edge isn't a bad replacement as specs-wise it is pretty good on paper, despite not having a stylus.