10 common iPhone problems and how to fix them

Frozen screen

No amount of shaking your iPhone will wake it up from its comatose state. It’s blacked out, it’s gone cold. You jab at it, but it’s completely unresponsive. What should you do next?

Fix it: Force a restart by pressing and holding the power and home buttons for at least 10 seconds. When you see the Apple logo, it’s safe to let go. And your iPhone should reboot.

iPhone doesn’t reboot

You’ve tried the previous method, but your iPhone still stubbornly refuses to wake up. It’s not starting up, neither is it turning on. Don’t give up hope yet, there are still steps you can take.

Fix it: Plug your iPhone in and start charging it for at least an hour. If all goes well, you should see the charging screen (image on the left) blink on within the first few minutes of plugging in.

If that screen still doesn’t appear, or all you see is the iPhone prompting you to charge it even though it’s already plugged in (image on the right), check the charging cable to make sure it’s not damaged, or switch to another charging cable.

If you get locked out of your iPhone

Passwords, who can remember them? There’s a chance then that you might have forgotten your password for an old iPhone. Or a drunk night out has you jabbing aimlessly at your phone. Six wrongs and you will be locked out of your phone.

Fix it: You’ll have to restore your iPhone by connecting it to your laptop, and opening up iTunes. Sync your iPhone and wait for it to finish creating a backup. Once it’s done, click Restore iPhone in iTunes. On your iPhone, click Restore from iTunes when you reach the Set Up screen during the process.

But if you’re prompted for a password when you open up iTunes, use Recovery Mode by pressing and holding the Power and Home buttons at the same time until the Apple logo is replaced by the recovery mode screen then choose Restore in iTunes. But this means your data will be erased.