Continuing its excessive attention to India, Motorola has opened its flagship Moto Care centre in Bangalore.
We’ve been mighty impressed with Motorola these past few months and it’s looking like the brand is working hard to keep things that way. It’s making all the right moves, especially in India. Spread over 3000 sq. ft., the new facility is touted to provide top notch service and support to customers while also offering an experience zone to showcase Motorola devices.
The service and support area is supposed to give consumers a walk-in service experience with trained Motorola support staff. Support would be provided for both software as well as hardware repair so feel free to play catch with your Moto device. The fun bit though in all this, in our humble opinion, would be the Experience Zone. The zone will showcase Motorola’s entire product portfolio- Moto E, Moto G, Moto Turbo, Google Nexus 6, Moto 360 and yes, calm down, Moto X (Including leather and wood version).
try and buy
Motorola also says that ‘the zone can facilitate online orders via Flipkart’. Very interesting choice of words because that entails that you will be able to order the phone at the store but you can’t buy the device directly on location. That shouldn’t be surprising considering how tight Flipkart and Motorola are nowadays. By December 2014, Motorola had sold 3 million units on Flipkart. How much is that? Rs. 5000cr. Yep. We’d be best friends too with that kind of money moving around.
Apart from the Moto Care centre, Motorola has been experimenting with different approaches when it comes to customer care in India. There is the excellent Moto Care app which has been replaced by Motorola Help on some devices, currently rated 4.4 on the Play Store. Then there is Moto Care on Wheels, a pilot project initiated in New Delhi. As part of the project, for up to 30 days after purchase, Moto vans will service device issues at your doorstep, within hours of a complaint.