Everything's just fine over at eBay. Unless you get stitched up by a buyer that is
As a regular user of eBay, both as a buyer and seller, I was mildly shocked to hear that the auction site has decided to ban negative feedback from sellers against their customers.
In a frankly Orwelian move to curtail flame wars and retaliation for negative buyer's feedback, sellers will no longer be allowed to post negative or even neutral comments about any difficult buyers, although they will still be able to appeal to eBay on any late payments etc.
Apparently, it's the biggest cause of complaint from buyers, topping even goods not being received.
Now, from a buyer's point of view, I can see the issue. If you were in a bricks and mortar shop, had paid promptly and had a complaint, you'd expect your rights to be upheld – and not get slagged off in retaliation (you'd hope). But I have been the subject of fraudulent bids in the past and now I can't even warn fellow sellers against the utter dolts who do this.
If you're listening, Mr eBay, my suggestion would be that buyers' comments are registered, but remain unseen until the seller has posted their comments (or simply click a "prompt payer" option) thus eradicating the potential of snidey counter-comments.
The whole success of eBay rested on its reputation as a fair and open forum – for buyers and sellers alike – and it's annoying that a lack of lateral thinking means that this is no longer the case.
What do you think? Let me know below...