iPhone 4S suffers faulty mic
The iPhone 4S is an amazing device with a superb camera, stunning screen, super-fast internet and beautiful build quality. Only problem is the phone part – in several cases, it's not working.
We’ve received several emails from customers complaining that their brand new iPhone 4S will make calls, but the mic fails so they can’t be heard at the other end. One O2 customer was told that it wasn’t O2’s fault and they need to take their iPhone to Apple to have it fixed on their own time – just five days after they bought it.
Apple hasn’t come back to us with comment yet, but we’re not expecting this to be much more than a few faulty handsets.
Unless you’ve had problems too? Let us know in the comment box below or via Twitter @StuffTV.
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Comments
EsoxLucius
1 year ago
I'm afraid that sort of cavalier attitude isn't just limited to O2, but all the British Service Providers. It's the old adage - "The customer is always wrong".
hooman78
1 year ago
great, i just ordered one for my mum...... if o2 give me any of that crap i'll tell them to shove it, im not paying for insurance and faulty product to be passed onto someone else.
hendracom
1 year ago
It is very useful for me. Thank you so much for sharing. Keep your great post.
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davidkclark
1 year ago
I can understand people being annoyed with O2 but you have to remember that they are buying the units from Apple on good faith that they work, the same way you are buying them from O2 on that basis. I don't work for O2 but I do work for a retailer so I can see it from both sides. However, for those who aren't aware, if your fault emerges in the first 28 days and you can get the supplier i.e. Apple to confirm it's a hardware issue (which can usually be done with a phone call) you are legally entitled to refuse repair and demand that O2 replace the handset. Just make sure Apple give you a reference number for your enquiry because O2 will want to verify their findings.
Jangla
1 year ago
O2's assertion that you need to take it to Apple is completely wrong. Under the Sale of Goods and Services Act, they are required to sort it out for you. Don't take any of their crap.
Having said that, my experience with another mobile operator when my 3GS broke was far from satisfactory and dealing direct with Apple was much faster, much safer and overall a better experience. Apple managed to replace my handset 3 days faster than Vodafone could even send me an envelope (yes, an envelope and a bubble wrap pouch for your precious device) in which to send it back to them.
ROBHUE5
1 year ago
I had to have my 4s replaced in first month because of faulty mic,I was calling people and I could hear them but they couldnt hear me.
I also identified that there was something moving around inside the phone when shaken from side to side,no rattle or noise,you just felt the movement.
I am with O2 and they only replaced as I was within first 28 days,other than that I would have to wait for repair,NOT !!!
Hopefully my replacement will be ok,but I have a feeling the build quality is just not there and my 3GS seemed better,I have held onto it just in case !1
LowFi
1 year ago
I had the "no sim installed" issue with my iP4 when it first came out June 09 and although I am with 02 purchased mine which was reserved at my local car phone warehouse store. The so called customer service I received was a joke and at worst an insult. First CPW told me they had to see the fault as 1000's of these had been sold without issues.
I politely but firmly explained I only owned one and it wasn't working as it should. They then "offered' to get me another one in if I left mine with them. I stated why couldn't they just do that and then let me know when it arrived and a simple exchange could be done. "No sir we can't do that but would lend you a loan phone for the time being" .
By this point my phone was only 10days old and I had also tried 02 who simply told me to got back to point of sale. After reading some forums , booked a genius bar at my nearest apple store and received a brand new unit , no fuss or bother. The sales person even told me if I had insurance to let the company know I had a new handset, called 02 and got some " little girl" telling my insurance might be invalid? Asked her to explain how and to put me on to someone more senior who knew how to speak to customers
. I explained all the above and received an apology and insurance would cover new set as long as I provided new ime No and was asked why I didn't take it back to my local 02 store. Explained I was fobbed off with taking it back to point of sale. Was a learning curve for me and felt that as soon as people had my money I didn't matter anymore .
I won't ever purchase an item from CPW in the future and although I'm still with 02 I will make them work very hard and pay to keep my custom as my contract renewal is just around the corner ! I'm not fan boy but have purchased other apple items ,as with anything it's not just the product you are buying into but the customer service as well !
LowFi
1 year ago
David I too used to work in the retail sector and while I commend you for being able to see this issue on both sides , it doesn't wash when you as customer have shelled out hard earned cash that you are treated in this manner .
That sort of attitude also sounds more like a retailers excuse for poor customer service. We could dance round the legally entitled to this and that merry go round all day but how about simply offering the customer an exchange on the spot or organising to get a replacement in asap.
That's what customer service is supposed to be about rather than companies ducking and diving behind sales of goods acts . After all we are talking about something that is less than 28 days old!
hooman78
1 year ago
absolutely, that retailer saying to go back to the manufacturer is an absolute joke! does that mean if i buy a tv from john lewis and it breaks down i have to go to sony/panasonic etc hell no! i always find threatening to cancel direct debits works a treat but there is no way i would let o2 cpw vodafone or anyone tell me to go to the manufacturer, you sold me the item, you replace it if it's faulty at point of sale and make it snappy!
majrav
1 year ago
When I purchased my phone form Orange in October, I had this very problem!!
I have now changed my phone 3 times and the same thing keeps happening to me.
I am at my wits end with this rubbish service and the fact I have to take time out of my day and go to the apple store.
I am now seeking legal advise to terminate my contract.
I regret my swtich from HTC.
LowFi
1 year ago
I'm concerned to hear this Majrav , after all I know these things happen but first and foremost this is phone we are talking about and you expect the thing to work when needed. I'm never in a rush these days to get my hands on the latest tech no matter what it is , seems the first in line always get the issues. I'm afraid as customers we face the double jeopardy of poor quality control checks before products are released and this is then amplified by even worse so called customer service !
MikeHenry
1 year ago
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1 year ago
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