Samsung has announced a global recall of the Samsung Galaxy Note 7 due to problems concerning the battery cell.
According to the statement, 35 cases of exploding or overheating Note 7 batteries have been reported globally. Samsung has halted sales, and will voluntarily replace current devices with new ones over the coming weeks. The company said it was working closely with partners to make the replacement as "convenient and efficient" as possible.
Exploding Note 7s, anyone?
Speaking to Reuters, a Samsung spokesperson said, "Shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality.”
The first reports of Note 7 issues were software-related. Some users were complaining about the phone crashing, bootlooping or even being plain unusable - the dreaded 'bricking'. Even website Phone Arena's own review unit was crashing, finally stuck in a bootloop as the writers haplessly tried to restore it to working condition.
It's sure to be an embarrassing and potentially costly episode for Samsung, as well as a great shame because the Galaxy Note 7 is a fantastic smartphone.
UPDATE 5/9: Here's the official line from Samsung Gulf regarding the recall - For customers who already have Galaxy Note7 devices in the Gulf market, we will voluntarily replace their current device. To ensure a seamless replacement experience for our customers in the Gulf region, Samsung Gulf Electronics is currently reviewing the optimal process to perform the replacement.
Yup, that means so far there's no plan in place for Note 7 customers in the region to get their potentially faulty handsets exchanged. We'll keep you posted when we hear any different.
UPDATE 8/9: Samsung has reached out to Stuff to let us know that they will be accepting returns for all Galaxy Note 7 handsets in the GCC. Until 31 December 2016, customers can voluntarily exchange their Note 7s ate multiple locations in the UAE, Qatar, Kuwait, Bahrain and Oman for a temporary loan device until new stock of the device is available.
Customers are advised to contact their relavant Samsung Customer Service centres, as follows:
- UAE: 800-Samsung (800-7267864)
- Qatar: 800-2255
- Kuwait: 183-2255
- Bahrain: 8000-4726
- Oman: 800-Samsung (800-7267864)
Good job, Samsung.